Smart Locker Management Solution Optimizes Parcel Deliveries
Challenges:
Unavailability of customers during delivery, hassles of rescheduling deliveries, and inefficiency in the current locker system
Industry
Retail
Solutions:
A smart locker management system to efficiently track, control, and manage deliveries
Results:
43% increase in customer base within first six months of using the solution
Locations:
Australia
About the Client
VLocker, an established family locker business, faced common delivery challenges that many customers experienced. These included missed deliveries due to customer unavailability, lack of proper delivery addresses, and hassle of rescheduling.
To address these issues and provide users with more flexible package delivery options, VLocker sought to expand and diversify its services beyond traditional locker systems.
Case Overview
VLocker teamed up with a supermarket to create a reliable package delivery system. They needed a solution for customers who did not have a proper delivery address or could not be at home to receive orders. They could pick up their products from lockers at their convenience.
To achieve this, VLocker turned to Fingent to develop a web-based platform for managing locker installations, controlling parcel deliveries, tracking shipments, and boosting customer experience.
CHALLENGES
Roadblocks Faced in the Existing System
Lack of Customer Availability During Delivery
When customers were unavailable during delivery, it resulted in missed deliveries and rescheduling issues.
Lack of Proper Delivery Addresses
The delivery boy found it difficult to drop the parcel without reliable delivery addresses.
Rescheduling Hassles
Rescheduling delivery or changing delivery address was a hassle, leading to inconvenience and dissatisfaction for customers.
Inefficiency in Current Locker System
The current locker system needs to be more robust and technologically advanced to handle diverse delivery needs.
SOLUTION
Fingent's Role in Improving VLocker's Delivery Operations
Web-Based Delivery Management: A web-based solution that monitors and manages deliveries efficiently, ensuring streamlined operations and successful deliveries across multiple locations.
Flexible Collection Options: A system that prompts customers to select either in-store pickup or locker delivery post-purchase, enhancing convenience and choice for shoppers.
Timely Notification System: Integrated notifications to alert customers when their order is dropped in the designated locker and a follow-up notification upon package collection.
Barcode System for Delivery: Each package is tagged with a unique barcode, enabling easy scanning and tracking throughout the delivery process.
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BENEFITS
Making an Impact on Client Success
Fingent's smart locker management solution profoundly changed VLocker's operations, resulting in significant improvements across various aspects of its business. From customer satisfaction to operational efficiency, the impact was immediate.
Surge in customer base within the first six months of implementation
Achieved a significant rise in customer satisfaction due to the increased flexibility
Streamlined processes and automated tasks led to improved operational efficiency
Improved customer satisfaction and operational efficiency opened up new opportunities
